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Meet Our Staff

taking you on your journey

Choosing to pursue cosmetic surgery in Illinois is the first step in a long journey. At our Bloomington cosmetic surgery center, our experienced staff members will be responsive to your needs now and through the changes ahead. They will guide you through your procedure, providing all the information you need to know, answering all your questions, addressing your concerns, and offering an honest evaluation of what your procedure will accomplish.

Dr. Poulter is well-known among medical professionals in Illinois for his attention to detail and dedication to his patients. It is important to him and to his staff that you are handled with prompt, caring, and experienced attention. You may be confident that they will go to great lengths to ensure the safety and quality of treatment given.

To find out more about our staff and our center, click here to request a consultation in Bloomington. Or you can call Dr. Poulter’s office at (309) 663-1222 or Toll Free (888) 841-4108 and one of our helpful staff members will assist you.

Rachelle Spickard

Practice Administrator

Rachelle joined the practice of Jeffrey S. Poulter, M.D. in January, 2007. Her duties include greeting patients, checking patients out, answering the phone, among many other clerical tasks. Patients look forward to her warm smile.

Rachelle graduated from Clinton Community High School and Robert Morris College with a bachelor's degree in Business Administration. When not at work, Rachelle enjoys spending time with her husband and her two cats. She also enjoys traveling and being outdoors.

Heather Till

Office Manager, CoolSculpting Specialist

Heather joined the practice of Jeffrey S Poulter, M.D. in September, 2015. Her duties include, directing daily operations of the office, finances, patient coordinating, among many other management tasks. Heather graduated from Lewistown High School and Monmouth College with a bachelor’s degree in Business Administration/Sports Management.

When not at work, Heather enjoys spending time with her husband and 2 daughters. She also enjoys coaching travel softball, spending time with family and friends.


Tricia Desmond

Lead CoolSculpting Specialist

Tricia specializes in providing our patients with results driven treatment plans in CoolSculpting. Her attention to detail and excellent communication skills provide our patients with individualized treatment plans to ensure maximum results.

Tricia was born and raised in Bloomington, Il. She is a certified CoolSculpting Specialist and graduate of CoolSculpting University (CSU) from Pleasanton, California. Tricia has her Bachelors in Psychology and Masters in Human Services and Counseling from DePaul University.

Donna Johnson

CCLS RN, Operating Room Supervisor

Donna has been a nurse for 25 years. Donna joined the practice of Jeffrey S Poulter, M.D. in March of 2015. Her duties include, patient care, scheduling surgery, assisting Dr. Poulter in the OR, among many other clinical tasks.

Donna graduated from DePaul University in Chicago with a bachelor of Arts/Psychology and her Nursing Degree at Methodist College of Nursing.

When not at work, Donna enjoys spending time with her family, traveling, and decorating/house projects.

Carissa Bowden

Medical Office Assistant, CoolSculpting Specialist

Carissa has been in the medical field since 2007. She has worked in surgery and in different departments as a float working the front office and the clinical side. She is also a licensed cosmetologist.

When not at work, Carissa enjoys spending time with her husband and four children. They like to go camping and spend time outdoors.


Paula Cornwell

Certified Clinical Medical Assistant

Paula received her certification and training for clinical medical assistant from Heartland Community College . She has worked in the medical field since 2002. She has worked in surgery and in different departments, working the front office and the clinical side.